Shipping costs differ based on the destination of your order:

• United States (except Alaska & Hawaii): free shipping for all orders above $145 USD; flat rate of $25 USD for orders below $145 USD.
• Alaska, Hawaii & US APO/FPO addresses: flat rate of $35 USD.
• Hong Kong, Singapore, Malaysia, & the Philippines: free shipping for all orders above $145 USD; flat rate of $25 USD for orders below $145 USD.
• Australia & New Zealand: flat rate of $40 USD.
• Other countries and regions: flat rate of $35 USD for any order. 

Please allow up to 3-5 business days for us to process your order. Once your order is shipped, you will receive a shipping notification email with information to track your order.

Your satisfaction means the world to us. If you are not completely satisfied with your order, simply send a request to hello@oleadanyc.com within 30 days of delivery. Remember to include your order number in the email subject line, and our team will help you as soon as possible.

Please note that items are only eligible for return if they are returned in their original, unused condition with all original tags attached and in their original packaging.

Sales and personalized orders are final and not eligible for return.

Return shipping fees vary depending on your location, but we’ve made the process easy and seamless. Once your request is submitted, you’ll receive a prepaid return shipping label using the most cost-effective method. Just click “Print Label” to download and attach it.

We offer free return shipping for customers located in:

• the United States (excluding Alaska & Hawaii); and 
• Hong Kong, Singapore, Malaysia & the Philippines

In-Person Free Return Drop-Off (NYC Only): We’re happy to offer an in-person return option for our NYC community!

• Please submit the return request through return portal and then bring your bag and drop it off at the OLEADA NYC office at Chelsea:
  413 W 14th St, 2nd Floor, Suite #219, New York, NY 10014
  Our team will be happy to assist you and ensure everything is taken care of smoothly.

For all other regions, customers are responsible for return shipping costs. If return fees apply, they’ll simply be deducted from your refund.

For customers in the Middle East (including Saudi Arabia, the UAE, Qatar, and Kuwait), prepaid return labels are currently unavailable, and return shipments need to be arranged at your own cost.

In rare cases where your address format prevents our system from automatically generating a label, please arrange your own return shipment.

• If your return meets our free-return policy, we’ll reimburse the shipping cost once your return is received and processed.
• To request a reimbursement, please email us at hello@oleadanyc.com with your order number and return tracking number.