Your satisfaction means everything to us. If your new OLEADA piece isn’t quite right, no worries - we’ve got you.

You can request a return within 30 days of shipment via our return portal or by emailing hello@oleadanyc.com (don’t forget to include your order number in the subject line!).

To be eligible, items must be:
• In perfect, unused condition
• With all original tags attached
• In their original packaging

A few things to keep in mind:

• Final sale items (discounted 40% or more) are non-returnable

• Personalization fees ($20 per item) are non-refundable

Start a return here>>>

Return shipping fees vary depending on your location, but we’ve made the process easy and seamless. Once your request is submitted, you’ll receive a prepaid return shipping label using the most cost-effective method. Just click “Print Label” to download and attach it.

We offer free return shipping for:

• United States (excluding Alaska & Hawaii)
• Hong Kong, Singapore, Malaysia & the Philippines

In-Person Free Return Drop-Off (NYC Only): We’re happy to offer an in-person return option for our NYC community!

• Please submit the return request through return portal and then bring your bag and drop it off at the OLEADA NYC office at Chelsea:
  413 W 14th St, 2nd Floor, Suite #219, New York, NY 10014
  Our team will be happy to assist you and ensure everything is taken care of smoothly.

For all other regions, customers are responsible for return shipping costs. If return fees apply, they’ll simply be deducted from your refund.

We offer two ways to refund your return:

1. Original payment method – return shipping fees (if applicable) will be deducted.
   
2. OLEADA digital gift card – no shipping or processing costs deducted.

Once your return arrives at our studio, please allow 1–2 weeks for processing. You’ll get an email once your refund is complete.

Please note: Original shipping fees, duties, and taxes are non-refundable.

We stand by every stitch. All OLEADA handbags purchased from oleadanyc.com come with a 3-month craftsmanship warranty. If something’s off, let us know—we’ll make it right.

Reach out within 3 months of delivery via our return portal (available within 30 days of shipment) or email us at hello@oleadanyc.com (after 30 days online return window) with your order number and clear photos (front, back, sides, bottom, and interior).

Depending on the issue, we’ll:
• Repair your item at our cost
• Replace it if it can’t be repaired
• Or, if preferred, issue a store digital gift card and cover all shipping and processing

Our warranty does not cover:

• Accidents, misuse, or natural disasters
• Cleaning agents or chemicals
• Sharp or abrasive contact
• Human fluids, spills, or pet damage
• Normal wear & tear
• Unauthorized repairs or alterations

We’re always here to help. Drop us a note at hello@oleadanyc.com - we’re just a message away.